Dedicated Support

Our dedicated UK based business support team means you get a prioritised service with quick response times to both phone calls and online queries.

When you need support, whatever the reason, you will receive the best level of service to resolve your issue in the fastest possible time.

24/7 Support

Our business support centre is available 24/7 with a team of specialist agents working core business hours (8am-8pm Mon-Sat) to provide the best service levels when you'll need it most.

Taking Ownership

Our business support team contains high level, multi-skilled agents who will take personal ownership of your problem. The team will call you, SMS you or provide updates online until the problem is resolved.

First rate fixes

The business support team offers a superior first time fix rate of 75% and will ensure that any problems you experience are resolved at the earliest opportunity.

Real-time support stats

We know that businesses don't have time to waste, so we publish call statistics on our website. This lets you see the number of calls currently waiting to be answered and the average answer time - View the current stats

Our Business Support Team is specially trained to deal with complex business support issues. If you want a broadband service from a company that understands the needs of businesses, choose one of our broadband products.